Build-A-Bear Reviews

Terrible service when reaching out for help through their mistakes.
Was sent a coupon for £10 off £30 or more, expiry date 31 October 2022.
Rang to receive a range of excuses when I asked for help to why it said it was expired when I tried to use it on a beetlejuice teddy yesterday.
They said there was complications with uk codes.
They said they couldn't update it because the code excludes the beetlejuice teddy. When I said that I had looked into the disclaimer nowhere does it say this. How harry potter range, pets crossing and paying for a party are included and then it says some other's MAY apply.
When I explain this then the attitude starts. I explain it is stating expired not "not applicable " then I read out it again which it says or past orders so she says that she can't because it's a past order. So again I state that it was placed yesterday and how I reached out twice before placing the order and then again after. How it was the fault of the code for it not being included so it is not a past order. So it goes back to how it's not included. The customer service girl was not at all interested and wanted me gone ASAP.
I then asks to put in an offical complaint as it is a very misleading way of getting people to spend. I speak to her supervisor Danielle who is just as happy to help.
So all they can offer is postage refund but they can not do anything about the £10 as it says merchandised Ted's don't apply. So again I say well no it doesn't say that and if that is the case change it to all merchandise products on emails in future. The reply i got was that there are so many they couldn't keep changing it.
So they can make it so vague that they can decide to help or not when the mood takes them. Again I state if you say all merchandise then all would be included and I wouldn't have wasted my time.
Then I ask for proof that my complaint is logged in I then get told there isn't a way to do so.
So I ask for either an acknowledgement on paper or email to which she then agrees.
Now build a bear Ted's are not cheap and I think this is a con to start with but what with that, misleading emails and crappie customer service well I would be better off going to a toy store were you get excellent service. Loosing customers everyday I would not be surprised if it went under.

Poor quality and even worse service!
Was given faulty items when I contacted the store that day they were beyond unprofessional and I was told I would be sent a voucher and over a month later they sent me 10 dollar voucher and when I pointed out the fault items cost over 50 they ghosted me
So rude
Don't waste your money and time in that store

She's amazing she's better than any Eevee plush and she's the same size as a real Eevee in the show I'm in tears how amazing she is I love her more than any thing in my life and grooky is so cool he's amazing funny but cool

My sister and I went to Broadway at the Beach to Build a Bear to purchase several bears. We had a recording of our mothers voice before she passed away in May. Hunter helped us record her message and put the recording in each bear. Hunter was an exceptional employee!! I hope Build a Bear realizes what they have in this employee!!

I went to build a bear at Vaughan mills and the lady at the front wouldn't let my son get a birthday bear 1 week after his birthday. She was so rude and had such a negative vibe that it totally ruined our day. Maybe they should hire children friendly staff since it's a CHILDRENs place!

Had an absolutely terrible experience with this company... a very pricey product even more expensive so called "party" experience for a low quality horrible service that they provide. This company is all about profit and has no commitment for customer satisfaction and making up for their own mistakes. They simply don't care.
I had organised for this party and at the time of booking, she reassured me that they will be recorders available on the day fir the experience. I emphasised that the recorders is the only reason I'm choosing them... what a mistake! We had 5 young children if under 6 and after everyone recorded their messages for each other, when it came to my 3 year old turn, the recorder was broken and much to our surprise there was no other recorders in stock. All the other children were playing their recorded love messages and my son was devastated that he was left out and nobody loved him. All the way to home and that evening he was crying to the point that we have to hide everyone's bears as it's really upsetting for him. This turned out to be a horrible experience after spending 100s of dollars and staff could not care less. The response from the management was worse and they only said it's not our responsibility... this place marked an awful experience for our family, I don't recommend it in fact I do recommend do not waste your money... my family and our children will forever hate this store.
The party experience also is disgusting. It's so disengaged, sitting children on a dirty floor, in this Covid climate, staff are young junior with clear no training in customer service and they refer you to a stupid email address that someone with no real name signature just shuts you down so disrespectfully I could imagine it's a robot! Just know if you face the smallest of problems with this company as a customer, no one gives a s$$$

Called at the MetroCentre Branch of Build A Bear on Friday 30th July 2022. We were greeted by Tamzin who explained the procedure for buying a Birthday Bear for our Granddaughter. As it turned out Tamzin was a very busy young lady as she not only greeted us but also guided our granddaughter on how to fill the bear, by pressing the pedal to choosing a special scent to make it smell of strawberries. Placing the heart inside, after giving it love etc and then she was manning the payment desk. Tamzin was brilliant. She made my granddaughter feel so special. Excellent service which was friendly and professional. Well Done to a Wonderful Young Lady.

I order a bear online due to the fact there are no stores in my area.
Such rude customer service when asking why my order had not been processed or shipped.
Emailed them several times in a week asking why. The kept telling me it was on its way which it was not it hadn't even been processed. I am still waiting on a response after 2 weeks. They have told me once again it's on its way so dissatisfied with this company

I ordered my package on the 10th said it was stuck in one place on the 18th then on the 1st of August it said it was back in Ohio at the original facility and not on its way to me they were like trying to give me the runaround saying oh you'll get it soon after the first one originally I was told I'd have it by the 25th now its the 1st. buildabear.com is the worst never order from there just go to the store which also so aren't that great but better then buildabear.com

I really love margo she is a great worker she always keep a smile and her face and are great with the kids. I've been going to the store for years and I love her energy I don't know why she isn't the manager yet when I've seen several different managers go in and out of this store my kids love her!